Terms and Conditions
Effective Date: January 1, 2025
Welcome to Dirty Dozen Sweets! By placing an order through our website or other sales channels, you agree to the following terms and conditions:
1. Sales Policy
- All Sales Are Final: Once an order is placed and payment is processed, it cannot be canceled, refunded, or exchanged.
- Chargebacks: By completing a purchase, the customer agrees that all sales are final and chargeback attempts through financial institutions or payment processors will not be valid.
2. Order Processing and Fulfillment
- Orders have a 3-day turnaround time for preparation and baking.
- Customers will receive a confirmation email upon placing an order and a completion email when the order is ready for delivery or pickup.
- Customers will be contacted via text message to coordinate delivery or pickup details.
3. Pickup and Delivery
- Customers are responsible for meeting at the agreed-upon location and time for order pickup or delivery.
- Failure to meet at the arranged time or location may result in forfeiture of the order without refund.
4. Allergy Disclaimer
- Our products are made in a kitchen where nuts, dairy, eggs, and other common allergens are used.
- While we take precautions to minimize cross-contamination, we cannot guarantee that any product is completely free from allergens.
- Customers with severe allergies are advised to contact us at in**@di**************.com before placing an order to discuss any concerns.
5. Communication
- For any inquiries or issues, customers can contact us at in**@di**************.com .
- We will communicate order updates primarily via email and text messaging.
6. Liability
- Dirty Dozen Sweets is not responsible for any damages or issues arising from improper handling, storage, or transportation of baked goods after pickup or delivery.
7. Agreement
By placing an order with Dirty Dozen Sweets, the customer acknowledges and agrees to all terms outlined above.
